CUSTOMER SERVICE 101 – How to deal with difficult people.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.
Category: Sales Training
SALES 101 – 6 Steps of Selling – Building Rapport (1) and Qualifying (2)
Sales is part science and part craft, to be successful you need to learn the steps that help you to meet your customer’s needs and wants, with what you can offer. These lessons have come from learning from the very best people in retail, I hope they help you the same way they have helped me and my associates.
SALES 101 – DO IT YOURSELF
Time is limited for most Sales Managers and they cannot help everyone, take the initiative and try these 50 THINGS YOU CAN DO YOURSELF to be better.
PREPARING YOUR TEAM
“Preparation is everything, Noah did not start building the ark when it was raining.” – Warren Buffet In retail, the number and frequency of new sales events increases every year as retailers constantly compete for […]
SALES 101 – INCREASING YOUR SALES
If you want more than you have now, you will have to do some things differently, these are some things you can DO TODAY, they work, and they will work for you.
SALES 101 – Building and adding onto a sale
The keys to building a sale or adding onto a sale are very similar. You will require: preparation, a willingness to ask questions, and a strong desire to sincerely help your customers to make informed decisions
SALES 101 – Using Res Forms
“Reservation form (n) – A one- or two-sided form for recording all of the information pertinent for a sale.”
SALES 101 – How to sell Case Goods
SALES 101 SERIES – How to sell bedroom furniture, dining room/dinettes, coffee and end tables. 6 easy steps.