CUSTOMER SERVICE 101 – How to deal with difficult people.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.
Tag: Culture
BUSINESS 101 – SUPPORTING YOUR COMMUNITY
As a business, supporting your local community charities and organizations is good for them, good for your community, and good for your business.
Culture 101 – Building a great environment for your people
Building your company’s culture is one of the most important competitive advantages that you can have. These tips are easy, inexpensive, and can be done right away.
THE KEY TO BEING A GOOD LEADER … is doing the small things that nobody notices.
Leadership doesn’t have to be complicated and its not all about charisma, it’s about people, it’s about respect, it’s about doing small things well.
When starting a new job …
Starting a new job can be a time of anxiety and discomfort because your comfort zone has been turned upside down. These are a few of the points that I share with new associates when they start working.