Telephones
For businesses, for organizations, and for new and existing associates; telephones are one of the misused and underutilized tools they have.
Take a moment and check out this post.
Tag: Leadership
Surviving a bad boss
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.
IT IS PART OF THE JOB – PLAN, PREPARE, and GET IT DONE
Encountering difficult staff … is only a matter of time in any organization.
People working together are going to disagree. Add pressure, deadlines, and even situations outside of work and – as an owner or supervisor – you will have to have a difficult conversation with one or more of your associates.
Plan and prepare for when that time comes.
It starts with one …
Many people will say that small and medium-sized businesses and organizations are the economic engine for our country; in many ways, they are also the socio-economic conscience.
Performance Conversations
Providing your associates with timely feedback as part of an interactive plan to develop their skills and abilities should be a key component in every type of organization. Training and building a culture of excellence is one of the few things that an organization has complete control over.
things that drive employees crazy …
Today’s post is about some of the things that drive employees crazy. Awareness is the first step: It is important to do more than just recognize the things on this list; you need to take steps to overcome each of these frustrations. Your associates are the key to your success. This is not a comprehensive list; these are some of the more common frustrations that I have seen in a variety of organizations, both “for profit” and “not-for-profit.”
Making a difference …
The problems we face as individuals, in our work, with our families, and as a society often can seem incredibly overwhelming.
You can’t change everything, but you can change some things, start where you are. Try these suggestions; they work, and they can help you to make a difference …
Day to Day Management
Although the focus of this post is on “Retail Management,” the issues discussed are transferable to many other sectors.
Retail management can make you feel like a “pin-ball” some days as you juggle the inevitable day to day questions and issues that fill a manager’s or supervisor’s day. It is important to remember that the interruptions that keep you from doing your job actually are your job! Taking care of your associate’s questions and allowing them to look after your customers or your clients is really, what makes a manager successful.
Through the other person’s eyes
“The best way to win a fight … is to avoid having one,” this oft forgotten lesson from Dale Carnegie is one of the fundamentals of “How to Win Friends and Influence people.” It is, however, only part of his lesson. A missing link is to remember that you should always try to “appreciate the other person’s perspective.”
LESSONS LEARNED
At one time, I mistakenly believed these two types of organizations were mutually exclusive. While there are certainly differences, they share many similarities and have common issues.
Having worked closely with many successful leaders over my career, here are some of the fundamental rules that they lived by: