CUSTOMER SERVICE 101 – How to deal with difficult people.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.
Tag: Sales Training
SALES 101 – 6 Steps of Selling – Building Rapport (1) and Qualifying (2)
Sales is part science and part craft, to be successful you need to learn the steps that help you to meet your customer’s needs and wants, with what you can offer. These lessons have come from learning from the very best people in retail, I hope they help you the same way they have helped me and my associates.
SALES 101 – DO IT YOURSELF
Time is limited for most Sales Managers and they cannot help everyone, take the initiative and try these 50 THINGS YOU CAN DO YOURSELF to be better.
SALES 101 – TRADE SHOWS
Do you want to stand out at trades shows?
Here are some tips that might make all the difference for your sales team and your company.
When starting a new job …
Starting a new job can be a time of anxiety and discomfort because your comfort zone has been turned upside down. These are a few of the points that I share with new associates when they start working.