In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
The culture of your company is perhaps your most important competitive advantage. For the most successful companies they build their culture as often as they breathe.
Customer service is not a profit center. Ironically, quality customer service has more in common with advertising and marketing than most organizations realize.
Today’s post is about giving the people who dedicate their careers to solving problems for our clients and customers, the tools and support they need.
Have you ever tried to reinvent yourself only to have people tell you that it’s too bad your skills aren’t broader or more applicable to the opportunity they have?
A famous racecar driver once said that races are won by how fast you get through the corners, not how fast you go in a straight line. Many organizations focus on the flash and sizzle of their worlds, ignoring at their peril the routine and perceived “basic” things. Failure to acknowledge and overcome Organizational Vulnerabilities are the things that will cause your team to fail.
For businesses, for organizations, and for new and existing associates; telephones are one of the misused and underutilized tools they have.
Take a moment and check out this post.
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.
Encountering difficult staff … is only a matter of time in any organization.
People working together are going to disagree. Add pressure, deadlines, and even situations outside of work and – as an owner or supervisor – you will have to have a difficult conversation with one or more of your associates.
Plan and prepare for when that time comes.
For profit or not-for-profit, many organizations do not properly utilize meetings as a tool for communication. Many times meetings are not effective because the three simple rules of meetings are forgotten.
For most of my career, I was tasked with creating schedules for whichever organization I was a part of. From that, I learned many lessons … usually the hard way. A schedule is a compromise between the needs of the organization and the needs of the associate. If done fairly, consistently, and with a degree of accommodation, schedules can be made to work for almost everyone. What follows is a compilation of some lessons and tips for scheduling that work.
Being a successful merchant means doing many small things better than everyone else. If success were the result of doing one or two things well, everyone would be successful. Success though comes from everyone pulling and working together.