CUSTOMER SERVICE 101 – How to deal with difficult people.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.
Category: Company Culture
The culture of your company is perhaps your most important competitive advantage. For the most successful companies they build their culture as often as they breathe.
CULTURE 101 – Onboarding
Great companies do a great job ON-BOARDING their new associates. In the excitement and rush of hiring new associates many companies miss this vital step.
Here are some quick tips to help your company.
Culture 101 – Building a great environment for your people
Building your company’s culture is one of the most important competitive advantages that you can have. These tips are easy, inexpensive, and can be done right away.
ENCOURAGING RISK/accepting failure
Sometimes the key to innovation is knowing how to handle failure, rarely do most ideas succeed the first time … how do you handle failure?
When starting a new job …
Starting a new job can be a time of anxiety and discomfort because your comfort zone has been turned upside down. These are a few of the points that I share with new associates when they start working.