“WHAT IF” file
Having a “What If” file gives your associates the comfort of knowing they have the tools they need to handle their jobs in unusual circumstances.
Category: Operations
Small & Medium sized Organizations – Theft and Fraud Prevention Tips
There are many “warning signs” that can help you avoid being a victim. Anticipating that fraud attempts are going to occur, putting preventative measures in place may be your best defense. It is not a question of “if” your organization might be a potential victim of theft or fraud; it is only a question of “when.”
A different kind of store …
Providing value for your customers; making the sales experience easy and hassle free; having integrity, building trust; respecting your customer … these are some of the key selling fundamentals on the path to on-line sales success.
Competitive Advantages 101 – The Secret of Your Success
To do more than survive, to succeed in any field of endeavour, you and your organization need to have as many competitive advantages as possible. Always being thinking about what makes you special, different, and better.
UNIQUENESS 101 – Opt out of the Race to Zero.
Opting out of the race to zero margins, zero profit, and zero loyalty will make you different. Listen to what customer’s say, price is important but so is value, build value and you build loyalty.
TRAINING 101 – WAREHOUSE & DELIVERY
Training your associates should be your greatest competitive advantage. Build on your on-boarding and out train your competition, it will make you stand out.
CHANGE 101 – USING RED TEAMS
Successfully implementing change can be difficult for any organization, small or large. Consider using a “Red Team” to improve your chances of success.
CUSTOMER SERVICE 101 – How to deal with difficult people.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.
Warehouse 101 – The key to your profitability
Most organizations focus on sales and their warehouse is almost an afterthought. Your warehouse is the key to executing your vision and is equally as important as any department.