In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
Being a successful merchant means doing many small things better than everyone else. If success were the result of doing one or two things well, everyone would be successful. Success though comes from everyone pulling and working together.
How does your organization approach failure?
Silly question?
Okay, let’s ask another … How does your organization approach innovation?
It is rare for any new idea or concept to be fully formed and perfect the day it is suggested. Most fresh ideas and products go through much trial and error before they reach their final form. This leads us back to the initial question …
Having a “What If” file gives your associates the comfort of knowing they have the tools they need to handle their jobs in unusual circumstances.
There are many “warning signs” that can help you avoid being a victim. Anticipating that fraud attempts are going to occur, putting preventative measures in place may be your best defense. It is not a question of “if” your organization might be a potential victim of theft or fraud; it is only a question of “when.”
Providing value for your customers; making the sales experience easy and hassle free; having integrity, building trust; respecting your customer … these are some of the key selling fundamentals on the path to on-line sales success.
To do more than survive, to succeed in any field of endeavour, you and your organization need to have as many competitive advantages as possible. Always being thinking about what makes you special, different, and better.
Opting out of the race to zero margins, zero profit, and zero loyalty will make you different. Listen to what customer’s say, price is important but so is value, build value and you build loyalty.
Training your associates should be your greatest competitive advantage. Build on your on-boarding and out train your competition, it will make you stand out.
Successfully implementing change can be difficult for any organization, small or large. Consider using a “Red Team” to improve your chances of success.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.