Revisiting Red Teams

Looking at new ideas and concepts through the eyes of the fearful and the critical can better prepare organizations for unintended consequences. Taking this empathetic approach can reveal weaknesses and potentially fatal issues. This process is called RED TEAMING.

Re-thinking small city malls

Many small city malls have failed and deservedly so.

They didn’t fail because the basic concept is wrong. Many of these malls failed to adapt and were not flexible to the changing realities of the merchants they almost took for granted. Is it too late? Perhaps for some.

For merchants and mall operators with vision, there is an opportunity in my opinion. By combining social needs, 21st-century environmental practices with the basic convenience, utility, and economics of “one-stop” shopping … there is a future.

Customer Service is not a Profit Center

Customer service is not a profit center. Ironically, quality customer service has more in common with advertising and marketing than most organizations realize.

Today’s post is about giving the people who dedicate their careers to solving problems for our clients and customers, the tools and support they need.

Risk, Innovation, and Failure

How does your organization approach failure?

Silly question?

Okay, let’s ask another … How does your organization approach innovation?

It is rare for any new idea or concept to be fully formed and perfect the day it is suggested. Most fresh ideas and products go through much trial and error before they reach their final form. This leads us back to the initial question …

A different kind of store …

Providing value for your customers; making the sales experience easy and hassle free; having integrity, building trust; respecting your customer … these are some of the key selling fundamentals on the path to on-line sales success.

Competitive Advantages 101 – The Secret of Your Success

To do more than survive, to succeed in any field of endeavour, you and your organization need to have as many competitive advantages as possible. Always being thinking about what makes you special, different, and better.