Telephones
For businesses, for organizations, and for new and existing associates; telephones are one of the misused and underutilized tools they have.
Take a moment and check out this post.
Category: Sales Training
Surviving a bad boss
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.
A Key Competitive Advantage
For profit or not-for-profit, many organizations do not properly utilize meetings as a tool for communication. Many times meetings are not effective because the three simple rules of meetings are forgotten.
Risk, Innovation, and Failure
How does your organization approach failure?
Silly question?
Okay, let’s ask another … How does your organization approach innovation?
It is rare for any new idea or concept to be fully formed and perfect the day it is suggested. Most fresh ideas and products go through much trial and error before they reach their final form. This leads us back to the initial question …
STARTING A NEW JOB
A new job and new co-workers represent a clean slate and a fresh start. It is chance to build or re-establish reputations and a professional network.
For some, it can also be a period of anxiety and discomfort as they attempt to carve out a comfort zone from the new and unknown.
The following are some helpful hints that can help you or someone you know navigate the first few days with a new organization.
The Twenty
“The Twenty” is a guide for excellence.
Originally designed for sales excellence, to limit these 20 Competitive Advantages to only sales associates would be an injustice. These powerful, but very simple and easy to apply lessons can be used in virtually any career and by any organization.
things that drive employees crazy …
Today’s post is about some of the things that drive employees crazy. Awareness is the first step: It is important to do more than just recognize the things on this list; you need to take steps to overcome each of these frustrations. Your associates are the key to your success. This is not a comprehensive list; these are some of the more common frustrations that I have seen in a variety of organizations, both “for profit” and “not-for-profit.”
Sales and ethics – Finding a good sales person
I have had the great fortune to know some truly great sales people. What made them excel was their ability to provide great value for their customers and for their employer. Perhaps their most telling trait was their ability to combine selling skills and a strong sense of personal ethics for their customers. What follows is a short guide to help you know who to trust.
FP/NFP – The Key is Customer Service
The concept of “No wrong door” is a great philosophy to build “customer service” standards. Regardless of whom a client/customer speaks to, each associate has been trained to help that person work towards solving his or her problem. That does not mean that everyone is cross-trained on every nuance and issue that a customer might have. It means that each associate understands the importance of the following, and they know that how each client/customer is handled in every single encounter determines whether the organization will be successful or not.