SIMPLE TRUTHS

I have realized that many times I have contributed to my setbacks and defeats as much as I have benefited from the successes that I have had. In that journey friends, co-workers, and competitors have tried to teach me lessons that many times I stubbornly refused to acknowledge and appreciate …until recently.

Give me five minutes, and perhaps you might be able to apply their lessons for yourself on your journey.

If you let them … instead help them with tools, training, and a process that works.

Nothing about difficult situations and angry people is ever simple.

Rarely is there one trigger and one solution. Nuance, exceptions, and the lack of anything resembling black and white all are factors in finding solutions to their problems. There is never just one or two sides to a story, there are usually forty-two sides!

This post is about a process, the tools, and the training required to anticipate, avoid, and ultimately how to deal with these situations when they occur.

Customer Service is not a Profit Center

Customer service is not a profit center. Ironically, quality customer service has more in common with advertising and marketing than most organizations realize.

Today’s post is about giving the people who dedicate their careers to solving problems for our clients and customers, the tools and support they need.

Advice, suggestions, and lessons from your friends

Moving out on your own is very exciting and can be a big step forward, but there will be things that you do not anticipate. Do not feel bad if you encounter some or all of these. When you try something for the first time, it seldom ever goes perfectly. Share your experiences, learn from them, and laugh at the funny ones.

Please share this with anyone who has just moved out on their own or away from home. I would also love to hear your stories as well.

What are the things you don’t see?

A famous racecar driver once said that races are won by how fast you get through the corners, not how fast you go in a straight line.  Many organizations focus on the flash and sizzle of their worlds, ignoring at their peril the routine and perceived “basic” things.  Failure to acknowledge and overcome Organizational Vulnerabilities are the things that will cause your team to fail. 

An Insider’s Guide

Buying a new refrigerator is not something that many people do very often. With online research tools, the consumer has never had more information available than now to make an informed decision. These can be large purchases, take your time, decide what you want, research what your budget should be, and approach retailers armed with this knowledge. You can always adjust your plan if necessary.