In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
Retail, manufacturing, non-profit, charity: it doesn’t matter the field of endeavour, we’ve said this or know people who have said it. These people are super-dedicated, high-achievers, passionate about what they do and stubbornly refuse to admit that they are completely wrong. Anyone who consistently works these kinds of hours, either does so because they want to or because they can’t (or won’t) delegate.
Your organization will be stronger when people are encouraged to contribute what they really think and to help the organization avoid mistakes. By developing and listening to your associates, good people will want to join your team. Your organization will grow past the point that it would have if you were the only one driving ideas.
Today’s post is about some of the things that drive employees crazy. Awareness is the first step: It is important to do more than just recognize the things on this list; you need to take steps to overcome each of these frustrations. Your associates are the key to your success. This is not a comprehensive list; these are some of the more common frustrations that I have seen in a variety of organizations, both “for profit” and “not-for-profit.”
Having a “What If” file gives your associates the comfort of knowing they have the tools they need to handle their jobs in unusual circumstances.
Constructively debating, collaborating and dealing with each of these issues would strengthen our society and would provide economic opportunities for growth of businesses. These are just a sampling of the social issues that we should be discussing as part of our economic plans. Social responsibility is not mutually exclusive from economic growth.
I have had the great fortune to know some truly great sales people. What made them excel was their ability to provide great value for their customers and for their employer. Perhaps their most telling trait was their ability to combine selling skills and a strong sense of personal ethics for their customers. What follows is a short guide to help you know who to trust.
The concept of “No wrong door” is a great philosophy to build “customer service” standards. Regardless of whom a client/customer speaks to, each associate has been trained to help that person work towards solving his or her problem. That does not mean that everyone is cross-trained on every nuance and issue that a customer might have. It means that each associate understands the importance of the following, and they know that how each client/customer is handled in every single encounter determines whether the organization will be successful or not.
Each day you make decisions, dozens of them. Some minor and instantly forgettable. Some major and life altering. Some people make them quickly and effortlessly. Some worry and agonize over them, afraid of choosing the wrong thing. This post is for you.
Food Insecurity in rural communities is a hidden issue. Thanks to NPX there is now a tool to inform, educate and correct misconceptions about the size and scope of the food insecurity issue.
All of us are affected by social stigma. On occasion, we are the victim of it. Other times we can perpetuate it. Stigma and bias can result from the best of intentions as easily as it can be the result of ignorance. People may want to impose their concept of “what is right” or to help someone to “avoid making a mistake.” Stigma is especially prevalent for people who suffer from poverty or are from marginalized communities.