In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
In a book I was listening to recently, the author praised people who take the time to clear obstacles from other people’s paths. The author’s explanation and examples had a very powerful effect on me. The book inspired me to write about people who moved “rocks” for me and for people I have known.
Looking at new ideas and concepts through the eyes of the fearful and the critical can better prepare organizations for unintended consequences. Taking this empathetic approach can reveal weaknesses and potentially fatal issues. This process is called RED TEAMING.
As a society, we have two responsibilities; the first is to illuminate period poverty so everyone can help to reduce the stigma that exists in schools, at home, and in work environments. Second, we can ensure that the supply of the right products in the right quantity is accessible to anyone who needs them.
“Always take the high road”. It is tempting to strike back when wronged. One of my favourite mentors uses the Klingon reference, “Revenge is a dish best served cold,” and she is right, but even better, leave revenge for karma to sort out.
Everyone joins an organization with varying levels of skills and experience. The effective use of role-playing can generate incremental leaps in capabilities through fostering interactive learning between co-workers.
Good meetings don’t just happen. Preparation, Planning and Practice make good meetings. Good meeting techniques, like your organization, change and evolve. Some meetings will be better than others but your goal should be to have your people leave your meetings feeling like they understand what is going on, why something is happening, and be excited about moving forward.
Nothing about difficult situations and angry people is ever simple.
Rarely is there one trigger and one solution. Nuance, exceptions, and the lack of anything resembling black and white all are factors in finding solutions to their problems. There is never just one or two sides to a story, there are usually forty-two sides!
This post is about a process, the tools, and the training required to anticipate, avoid, and ultimately how to deal with these situations when they occur.
Customer service is not a profit center. Ironically, quality customer service has more in common with advertising and marketing than most organizations realize.
Today’s post is about giving the people who dedicate their careers to solving problems for our clients and customers, the tools and support they need.
A famous racecar driver once said that races are won by how fast you get through the corners, not how fast you go in a straight line. Many organizations focus on the flash and sizzle of their worlds, ignoring at their peril the routine and perceived “basic” things. Failure to acknowledge and overcome Organizational Vulnerabilities are the things that will cause your team to fail.
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.