In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
In a book I was listening to recently, the author praised people who take the time to clear obstacles from other people’s paths. The author’s explanation and examples had a very powerful effect on me. The book inspired me to write about people who moved “rocks” for me and for people I have known.
The real problem is some organizations are struggling to find people using tools and strategies that worked in the past but these tools haven’t been updated for the employment environment that exists today. It doesn’t matter if the organization is a “for-profit” or “not-for-profit.” In many ways the problem is a basic supply and demand problem, however, there are many more variables in the equation today than ever before.
Looking at new ideas and concepts through the eyes of the fearful and the critical can better prepare organizations for unintended consequences. Taking this empathetic approach can reveal weaknesses and potentially fatal issues. This process is called RED TEAMING.
Hiring the right person for any position is part craft and part science. You are dealing with experiences and trying to gauge potential. Reviewing these few points at the end of each interview with your co-interviewer can give you insights into the applicant that might just be enough to influence your decision on who to hire. They can make the difference between hiring someone who “could do the job” and hiring a person “who can excel at the job and grow with your organization”.
Everyone joins an organization with varying levels of skills and experience. The effective use of role-playing can generate incremental leaps in capabilities through fostering interactive learning between co-workers.
Good meetings don’t just happen. Preparation, Planning and Practice make good meetings. Good meeting techniques, like your organization, change and evolve. Some meetings will be better than others but your goal should be to have your people leave your meetings feeling like they understand what is going on, why something is happening, and be excited about moving forward.
Managers and supervisors do not earn their money when everything is running smoothly. Managers and supervisors earn their money when everything is going to shit.
With apologies to Rudyard Kipling, “If you can keep your head while all those about you are losing their minds, then you are truly blessed.”
Solving issues is a learned skill, a process combined with an open perspective will give you a key competitive edge.
Nothing about difficult situations and angry people is ever simple.
Rarely is there one trigger and one solution. Nuance, exceptions, and the lack of anything resembling black and white all are factors in finding solutions to their problems. There is never just one or two sides to a story, there are usually forty-two sides!
This post is about a process, the tools, and the training required to anticipate, avoid, and ultimately how to deal with these situations when they occur.
Customer service is not a profit center. Ironically, quality customer service has more in common with advertising and marketing than most organizations realize.
Today’s post is about giving the people who dedicate their careers to solving problems for our clients and customers, the tools and support they need.
Have you ever tried to reinvent yourself only to have people tell you that it’s too bad your skills aren’t broader or more applicable to the opportunity they have?