In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.
Encountering difficult staff … is only a matter of time in any organization.
People working together are going to disagree. Add pressure, deadlines, and even situations outside of work and – as an owner or supervisor – you will have to have a difficult conversation with one or more of your associates.
Plan and prepare for when that time comes.
Being a successful merchant means doing many small things better than everyone else. If success were the result of doing one or two things well, everyone would be successful. Success though comes from everyone pulling and working together.
Providing Information, being environmentally committed and operating a successful business means exploring all segments of the marketplace.
Providing value for your customers; making the sales experience easy and hassle free; having integrity, building trust; respecting your customer … these are some of the key selling fundamentals on the path to on-line sales success.
Your organization’s Christmas Party should be about appreciating your associates and thanking them for their efforts in the past year.
Consider adopting some or all of these ideas.
Never and always are sometimes words to avoid; however, they have a place and can form an effective reference point for training new associates for any kind of organization.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.
As a business, supporting your local community charities and organizations is good for them, good for your community, and good for your business.