Telephones
For businesses, for organizations, and for new and existing associates; telephones are one of the misused and underutilized tools they have.
Take a moment and check out this post.
Tag: Culture
Surviving a bad boss
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.
IT IS PART OF THE JOB – PLAN, PREPARE, and GET IT DONE
Encountering difficult staff … is only a matter of time in any organization.
People working together are going to disagree. Add pressure, deadlines, and even situations outside of work and – as an owner or supervisor – you will have to have a difficult conversation with one or more of your associates.
Plan and prepare for when that time comes.
A Merchant’s Day
Being a successful merchant means doing many small things better than everyone else. If success were the result of doing one or two things well, everyone would be successful. Success though comes from everyone pulling and working together.
WHEN IS A GOOD DEAL NOT A GOOD DEAL FOR USED APPLIANCES AND FURNITURE?
Providing Information, being environmentally committed and operating a successful business means exploring all segments of the marketplace.
A different kind of store …
Providing value for your customers; making the sales experience easy and hassle free; having integrity, building trust; respecting your customer … these are some of the key selling fundamentals on the path to on-line sales success.
Your Staff Christmas Party – some ideas to consider …
Your organization’s Christmas Party should be about appreciating your associates and thanking them for their efforts in the past year.
Consider adopting some or all of these ideas.
TRAINING 101 – NEVER AND ALWAYS
Never and always are sometimes words to avoid; however, they have a place and can form an effective reference point for training new associates for any kind of organization.
CUSTOMER SERVICE 101 – How to deal with difficult people.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.