In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
Every organization has drama.
Drama is virtually impossible to avoid because organizations consist of people and when you have two or more people together, the potential for drama exists.
That’s not cynical, in my experience, that’s just how things work. Whether it’s good or bad depends on how the organization reacts to and anticipates drama.
“Always take the high road”. It is tempting to strike back when wronged. One of my favourite mentors uses the Klingon reference, “Revenge is a dish best served cold,” and she is right, but even better, leave revenge for karma to sort out.
A famous racecar driver once said that races are won by how fast you get through the corners, not how fast you go in a straight line. Many organizations focus on the flash and sizzle of their worlds, ignoring at their peril the routine and perceived “basic” things. Failure to acknowledge and overcome Organizational Vulnerabilities are the things that will cause your team to fail.
Selling is a career. Sales can be very rewarding and offers something different every day. Whether you are looking for sales associates, you are one or considering becoming one; take a few minutes and consider these questions.
Never and always are sometimes words to avoid; however, they have a place and can form an effective reference point for training new associates for any kind of organization.
The preparation that goes into planning and executing a sale is the key to success. Here are some tips that can make all the difference.
Each of the 6 steps is important, the final two steps simply finish the process we started with Building Rapport. If you have done the preceding 4 steps, closing should feel natural. Most people ignore the 6th Step and it is really the key in your sales relationship with your customer.
Two of the most over-looked steps in selling are these two: EDUCATION and DEMONSTRATION. Many times these are the keys to success.
Difficult people are a fact of life, take the time, learn how to handle these situations when they occur. Anticipate issues, and be prepared through training and practice.
Sales is part science and part craft, to be successful you need to learn the steps that help you to meet your customer’s needs and wants, with what you can offer. These lessons have come from learning from the very best people in retail, I hope they help you the same way they have helped me and my associates.