In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.
Being a successful merchant means doing many small things better than everyone else. If success were the result of doing one or two things well, everyone would be successful. Success though comes from everyone pulling and working together.
Like so many skills, selling ability is a learned skill. Even someone with “natural selling skills” can be better. Perhaps the most effective training method is also the one that most people feel the most uncomfortable with: role-playing. The primary focus of this post is teaching selling skills; however, role-playing can help in virtually any training situation.
Many organizations have meetings, top organizations have effective meetings that are built around interaction, innovation, and provide tools for their associates that can be used immediately.
The first day for a new associate is a KEY day and may determine whether a new associate will be successful or not. It does not matter what type of job it is. Please as an associate, as a manager, or as an owner; prepare and anticipate where the issues will be and minimize them.
If you do this well, the new associate has a much better chance of being a good associate. If you don’t, you may not get a second chance.
Great companies do a great job ON-BOARDING their new associates. In the excitement and rush of hiring new associates many companies miss this vital step.
Here are some quick tips to help your company.
There are many small things that your business can do to make your advertising work, here are a few that we recommend.
WANT TO BE THE BEST – You have to do more than everyone else. “Champions do ordinary things better than everyone else” – Chuck Noll Too often we are guilty of assuming that everyone understands […]