A short guide to quitting a job
Quitting a job isn’t something most people do very often. It will likely always be stressful, but it is a skill and a process you can learn.
Tag: Training
Lean into the skid …
Everybody has heard the statistics that more people are afraid of public speaking than they are about dying.
Whether true or not, public speaking does create high levels of anxiety for most people.
The fear is very real. Left unchecked, the fear can cost opportunities professionally, academically, and personally.
A Short Guide to Avoiding Self-inflicted Interview Mistakes
Many of us have been there, we took the time to have a “kick-ass” resume, nailed the cover letter, had some great references, got an interview, and then got to the interview … and something happened, with the job in sight, just like an overconfident race car driver, we crashed in the final corner and didn’t get the job.
Want to know why? How to prevent it from happening again, or to help someone else?
Checkout this short guide …
Using Theatre to Train Your Team
Everyone joins an organization with varying levels of skills and experience. The effective use of role-playing can generate incremental leaps in capabilities through fostering interactive learning between co-workers.
Make your meetings count …
Good meetings don’t just happen. Preparation, Planning and Practice make good meetings. Good meeting techniques, like your organization, change and evolve. Some meetings will be better than others but your goal should be to have your people leave your meetings feeling like they understand what is going on, why something is happening, and be excited about moving forward.
Turning the sock inside out …
Managers and supervisors do not earn their money when everything is running smoothly. Managers and supervisors earn their money when everything is going to shit.
With apologies to Rudyard Kipling, “If you can keep your head while all those about you are losing their minds, then you are truly blessed.”
Solving issues is a learned skill, a process combined with an open perspective will give you a key competitive edge.
If you let them … instead help them with tools, training, and a process that works.
Nothing about difficult situations and angry people is ever simple.
Rarely is there one trigger and one solution. Nuance, exceptions, and the lack of anything resembling black and white all are factors in finding solutions to their problems. There is never just one or two sides to a story, there are usually forty-two sides!
This post is about a process, the tools, and the training required to anticipate, avoid, and ultimately how to deal with these situations when they occur.
What are the things you don’t see?
A famous racecar driver once said that races are won by how fast you get through the corners, not how fast you go in a straight line. Many organizations focus on the flash and sizzle of their worlds, ignoring at their peril the routine and perceived “basic” things. Failure to acknowledge and overcome Organizational Vulnerabilities are the things that will cause your team to fail.
Telephones
For businesses, for organizations, and for new and existing associates; telephones are one of the misused and underutilized tools they have.
Take a moment and check out this post.
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.