“The customer is not always right”

“The customer is always right …” is not a valid argument. “The customer has rights,” is. You have rights and you have responsibilities.

Take a few minutes, you will find this to be a short guide to finding the right retail organizations for you.

The people we don’t see …

Three years ago, I left the world of business and charted a new path in the charitable sector. I had always thought I was well informed and knew what was happening in my community. I was completely wrong. I am grateful for the people who volunteer and work for the United Way and the Canadian Mental Health Association for helping me to see what I couldn’t see before.

I have reentered the business world, but I am forever changed by what I learned to see, and hope to help other people see, what many of us miss every day.

Ask your people, “Do our meetings suck? … … lessons for every sector from retail to charities

At the risk of being flippant, this topic is very important. Too many meetings and training sessions for organizations are ineffective. This post is just a start, but it is a good place to start thinking about make changes in your approach to meetings. Leading innovative, interesting, and effective meetings and training sessions can make the difference between engagement and failure.

For students of all ages, from teenagers to senior citizens

Recently, I listened to a story about how an entire generation of students are writing exams for the first time and that inspired me to write this post about how to prepare and write an exam. Whether you are one of those students; a high school or college student, or a professional preparing for a course exam; there should be something in this post to help you.

Things Everyone Should Know

You can make a difference. Start today and help reduce food wastage in your community. Food insecurity affects one in seven Canadians, we have enough food, and we need to ensure it gets to the people who need it in time. You will help your vulnerable neighbors and help reduce the impact of climate change.

Success is often found in small details

Often lost in everything that is written or said about great leadership are small, but very important attributes. Leadership is about building relationships with people, gaining willing cooperation, consistency, and thoughtfulness. Please take a few minutes, read this post, share the points, and add anything that you think is missing.

keeping a job – a short guide to standing out

I have been helped by some tremendous people throughout my career. To be able to pay back those people who took a chance on me, who mentored me, and who saw something in me worth saving and developing, is the primary reason I started doing these posts.

What is hiding in your blind spot?

What if the facts that you base your opinions on were wrong? Working in the charitable sector after a lifetime in private business has opened my eyes. Working with vulnerable people has given me a fresh perspective, and made me realize the importance of applying critical thinking to things I previously believed and supported.

Your Success Depends on People

My Dale Carnegie instructor once chided me for using “Never” and “Always” too much; however, I think even he might appreciate how I have used them in this post.

Take five minutes and read this. You won’t miss the time, and content may change the way you approach the people around you. Like the other posts on my blog this one is full of “Tools You Can Use Today.”