“WHAT IF” file
Having a “What If” file gives your associates the comfort of knowing they have the tools they need to handle their jobs in unusual circumstances.
Category: Company Culture
The culture of your company is perhaps your most important competitive advantage. For the most successful companies they build their culture as often as they breathe.
Sales and ethics – Finding a good sales person
I have had the great fortune to know some truly great sales people. What made them excel was their ability to provide great value for their customers and for their employer. Perhaps their most telling trait was their ability to combine selling skills and a strong sense of personal ethics for their customers. What follows is a short guide to help you know who to trust.
FP/NFP – The Key is Customer Service
The concept of “No wrong door” is a great philosophy to build “customer service” standards. Regardless of whom a client/customer speaks to, each associate has been trained to help that person work towards solving his or her problem. That does not mean that everyone is cross-trained on every nuance and issue that a customer might have. It means that each associate understands the importance of the following, and they know that how each client/customer is handled in every single encounter determines whether the organization will be successful or not.
Doors & Choices – Doors open and doors close
Each day you make decisions, dozens of them. Some minor and instantly forgettable. Some major and life altering. Some people make them quickly and effortlessly. Some worry and agonize over them, afraid of choosing the wrong thing. This post is for you.
Making a difference …
The problems we face as individuals, in our work, with our families, and as a society often can seem incredibly overwhelming.
You can’t change everything, but you can change some things, start where you are. Try these suggestions; they work, and they can help you to make a difference …
Building Culture = Building Success
Building a solid culture and a solid team isn’t easy. It is worth the time however, and it is worth the investment … every time. Here are some proven ideas to consider, they have worked for others and many of them can be done quite easily and inexpensively.
The antithesis of leadership
This past week I read an article about a premier that was considering a cabinet shuffle, in essence because not enough of his cabinet ministers were supporting him. Senior political advisors were recommending that those unsupportive ministers be moved out because they cared too much about their ridings and not enough about supporting the premier.
The fact that a senior leader “thinks” that, much less “quotes” something like that is what sparked this post.
A place to start
As an organization, owner, executive director, manager, volunteer or as a co-worker, you may know someone who does not have or really doesn’t understand “tenant’s insurance”.
12 things I’ll bet you didn’t know about food.
Most people don’t think about food insecurity when they think about food in Canada. Food insecure people regularly don’t have enough to eat for themselves or their families. Canada is one of the richest countries in the world, but yet we have a food insecurity problem that needs to have a spotlight shone it.
Day to Day Management
Although the focus of this post is on “Retail Management,” the issues discussed are transferable to many other sectors.
Retail management can make you feel like a “pin-ball” some days as you juggle the inevitable day to day questions and issues that fill a manager’s or supervisor’s day. It is important to remember that the interruptions that keep you from doing your job actually are your job! Taking care of your associate’s questions and allowing them to look after your customers or your clients is really, what makes a manager successful.