Telephones
For businesses, for organizations, and for new and existing associates; telephones are one of the misused and underutilized tools they have.
Take a moment and check out this post.
Category: Company Culture
The culture of your company is perhaps your most important competitive advantage. For the most successful companies they build their culture as often as they breathe.
Surviving a bad boss
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.
IT IS PART OF THE JOB – PLAN, PREPARE, and GET IT DONE
Encountering difficult staff … is only a matter of time in any organization.
People working together are going to disagree. Add pressure, deadlines, and even situations outside of work and – as an owner or supervisor – you will have to have a difficult conversation with one or more of your associates.
Plan and prepare for when that time comes.
A Key Competitive Advantage
For profit or not-for-profit, many organizations do not properly utilize meetings as a tool for communication. Many times meetings are not effective because the three simple rules of meetings are forgotten.
HOW TO UNITE YOUR TEAM – Scheduling
For most of my career, I was tasked with creating schedules for whichever organization I was a part of. From that, I learned many lessons … usually the hard way. A schedule is a compromise between the needs of the organization and the needs of the associate. If done fairly, consistently, and with a degree of accommodation, schedules can be made to work for almost everyone. What follows is a compilation of some lessons and tips for scheduling that work.
A Merchant’s Day
Being a successful merchant means doing many small things better than everyone else. If success were the result of doing one or two things well, everyone would be successful. Success though comes from everyone pulling and working together.
Risk, Innovation, and Failure
How does your organization approach failure?
Silly question?
Okay, let’s ask another … How does your organization approach innovation?
It is rare for any new idea or concept to be fully formed and perfect the day it is suggested. Most fresh ideas and products go through much trial and error before they reach their final form. This leads us back to the initial question …
STARTING A NEW JOB
A new job and new co-workers represent a clean slate and a fresh start. It is chance to build or re-establish reputations and a professional network.
For some, it can also be a period of anxiety and discomfort as they attempt to carve out a comfort zone from the new and unknown.
The following are some helpful hints that can help you or someone you know navigate the first few days with a new organization.
The Twenty
“The Twenty” is a guide for excellence.
Originally designed for sales excellence, to limit these 20 Competitive Advantages to only sales associates would be an injustice. These powerful, but very simple and easy to apply lessons can be used in virtually any career and by any organization.