In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
The culture of your company is perhaps your most important competitive advantage. For the most successful companies they build their culture as often as they breathe.
Small and medium-sized organizations, retailers, service companies, and even charitable organizations struggle even in good times. When inflation is high, the labour market is tight, and competitive pressures cause many sleepless nights it is an even greater struggle.
Success, the ability to adapt and overcome is achievable, a good place to start is to consider the lessons learned in “beware the rabbit hole.”
People are the “everything” for any organization. What if I told you, your organization could be much more successful without seeing any more clients or customers than you are right now? Every organization has “spillage,” clients or customers who leave your organization unsatisfied.
Starting today, especially after reading this short introduction, you and your people, regardless of your place in our communities, can do better. Providing an “Exceptional Customer Service Experience” is the starting point. This is true whether your organization is dedicated to sales or an established charitable organization. Take 5 minutes and see what you think.
I write “Tools Everyone Can Use,” for small and medium-sized organizations, community issues we should all know about, and personal stories that might help people professionally, academically, and/or personally.
Today I am writing about a singularly unique person; what makes him remarkable isn’t what he has done, it’s about his willingness to share what he has learned and how that knowledge ripples outward from him.
This post reflects his generational ripples and it is my hope that anyone who reads this will be able to use his lessons to make a difference for themselves.
I regularly speak about topics such as job searching and keeping a job from an employers perspective to high school students and other adults. Recently, several people suggested writing about employee retention from the employee’s perspective.
Organizational toxicity is a major problem for some small and medium-sized organizations. Failing to acknowledge and effectively remove the toxic elements could result in poor morale, low staff retention, and left unchecked the elimination of the organization itself.
Today’s post is a primer, a short guide to creating a plan to change the dynamics of your organization for leaders, managers, and everyone else in the affected organization.
Perhaps the most important of the posts for small and medium sized organizations of all stripes I have written so far. Looking after your people effectively will make the difference between success and becoming a “train wreck.”
Internal dynamics in any organization are interesting. All organizations, large or small, for-profit or not, all face external challenges. What happens though, when the greatest threats to growth, adaptation, and evolution come from inside?
I believe “for-profit” and “not-for-profit” organizations both can and must make a difference in our communities. Since my return to the “for-profit” sector my posts have refocused on issues and concerns shared by many small and medium-sized organizations; however, the perspectives and lessons learned while working for the United Way and Canadian Mental Health Association are just as important as marketing, sales, and logistics.
Please take five minutes and see if there are any tools in this post you can use. Change starts with one person and we need your help.
For small and medium-size organizations of all stripes, finding good people in a challenging labor market has never been harder. Take five minutes and consider some unconventional solutions.
“The customer is always right …” is not a valid argument. “The customer has rights,” is. You have rights and you have responsibilities.
Take a few minutes, you will find this to be a short guide to finding the right retail organizations for you.