In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
Your warehouse and delivery associates cannot be an afterthought, they are a vital component of your business and how they treat your customers will make a huge difference if you are to have repeat business.
As a former furniture and appliance store manager I am frequently asked for recommendations by friends and colleagues. Too frequently people only look at price when deciding which retailer or merchant to patronize. Price is important, but not the only factor in making a good choice.
Take a few minutes and read this post and the next time you are making a furniture or appliance purchase, consider these questions.
Often lost in everything that is written or said about great leadership are small, but very important attributes. Leadership is about building relationships with people, gaining willing cooperation, consistency, and thoughtfulness. Please take a few minutes, read this post, share the points, and add anything that you think is missing.
New people are excited and want to do a good job. Successful organizations combine good onboarding plans with detailed development plans to give their people the skills, attitudes, and behaviors necessary to achieve the goals of the organization and their team members.
A person’s final weeks are equally important. As we have mentioned successful organizations manage hiring, onboarding, and the first weeks and months to give their new hires all of the tools they need to succeed. Successful organizations set themselves apart from their competition equally as much, by the ways they plan and manage the time when a person is preparing to leave their organization.
In my experience and observation the organization that causes the most stress and anxiety for its people and leaders … is usually their organization.
We have a responsibility to recognize, appreciate and acknowledge, and most importantly to help alleviate that stress for our people.
The closer people are to your “front-lines,” the more people “working in the weeds,” the more stress and anxiety they likely feel.
Big and innovative ideas aren’t the issue, putting big and innovative ideas into reality is the issue. Many entrepreneurs, consultants, managers, executive directors, and the people working for them have shared these lessons will me.
They work. Use them, share them, and build your organization.
Looking at new ideas and concepts through the eyes of the fearful and the critical can better prepare organizations for unintended consequences. Taking this empathetic approach can reveal weaknesses and potentially fatal issues. This process is called RED TEAMING.
A famous racecar driver once said that races are won by how fast you get through the corners, not how fast you go in a straight line. Many organizations focus on the flash and sizzle of their worlds, ignoring at their peril the routine and perceived “basic” things. Failure to acknowledge and overcome Organizational Vulnerabilities are the things that will cause your team to fail.
WANT TO BE THE BEST – You have to do more than everyone else. “Champions do ordinary things better than everyone else” – Chuck Noll Too often we are guilty of assuming that everyone understands […]