“WHAT IF” file
Having a “What If” file gives your associates the comfort of knowing they have the tools they need to handle their jobs in unusual circumstances.
Category: HR/Associate Development
There will be a variety of posts, encompassing everything from hiring checklists to training ideas and documents based on more than 25 years of experience and learning from the best people in the business.
FP/NFP – The Key is Customer Service
The concept of “No wrong door” is a great philosophy to build “customer service” standards. Regardless of whom a client/customer speaks to, each associate has been trained to help that person work towards solving his or her problem. That does not mean that everyone is cross-trained on every nuance and issue that a customer might have. It means that each associate understands the importance of the following, and they know that how each client/customer is handled in every single encounter determines whether the organization will be successful or not.
Doors & Choices – Doors open and doors close
Each day you make decisions, dozens of them. Some minor and instantly forgettable. Some major and life altering. Some people make them quickly and effortlessly. Some worry and agonize over them, afraid of choosing the wrong thing. This post is for you.
Making a difference …
The problems we face as individuals, in our work, with our families, and as a society often can seem incredibly overwhelming.
You can’t change everything, but you can change some things, start where you are. Try these suggestions; they work, and they can help you to make a difference …
Building Culture = Building Success
Building a solid culture and a solid team isn’t easy. It is worth the time however, and it is worth the investment … every time. Here are some proven ideas to consider, they have worked for others and many of them can be done quite easily and inexpensively.
A place to start
As an organization, owner, executive director, manager, volunteer or as a co-worker, you may know someone who does not have or really doesn’t understand “tenant’s insurance”.
Day to Day Management
Although the focus of this post is on “Retail Management,” the issues discussed are transferable to many other sectors.
Retail management can make you feel like a “pin-ball” some days as you juggle the inevitable day to day questions and issues that fill a manager’s or supervisor’s day. It is important to remember that the interruptions that keep you from doing your job actually are your job! Taking care of your associate’s questions and allowing them to look after your customers or your clients is really, what makes a manager successful.
Understanding Insurance
As an organization, owner, manager or supervisor, volunteer, or as a co-worker, do you know someone that you suspect does not have or really does not understand what insurance they should have?
SALES INTERVIEWS
Selling is a career. Sales can be very rewarding and offers something different every day. Whether you are looking for sales associates, you are one or considering becoming one; take a few minutes and consider these questions.
TOOLS FOR YOUR ORGANIZATION:
Finding the right people in a sea of applicants can be challenging but it is very doable. There are some very simple tools to ensure that the people you hire are the best fit that you can find; and this is one of them.