Telephones
For businesses, for organizations, and for new and existing associates; telephones are one of the misused and underutilized tools they have.
Take a moment and check out this post.
Category: HR/Associate Development
There will be a variety of posts, encompassing everything from hiring checklists to training ideas and documents based on more than 25 years of experience and learning from the best people in the business.
Its time to go
You want to be in control of your career.
By recognizing the signs for what they are, especially if you are a long-term employee of your organization, you can start planning and preparing. You want to do things on your terms.
You might be scared, you might feel stuck financially or because of family responsibilities or/and because of the the lack of opportunities; all of those are natural responses.
Embracing rather than ignoring, will allow you to take the steps necessary to secure your future.
Surviving a bad boss
Having a bad boss can cause very real stress and anxiety. Remember, you have rights and you have options.
If you feel stuck because of family obligations, financial pressures or because there is a lack of opportunities, do not despair. There is help and there are choices.
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
IS THE CUSTOMER OR CLIENT ALWAYS RIGHT?
Of course not. Should every customer/client be treated fairly, with dignity, with respect, and should they always get value for their time and money? YES, every time.
It is a simple rule.
IT IS PART OF THE JOB – PLAN, PREPARE, and GET IT DONE
Encountering difficult staff … is only a matter of time in any organization.
People working together are going to disagree. Add pressure, deadlines, and even situations outside of work and – as an owner or supervisor – you will have to have a difficult conversation with one or more of your associates.
Plan and prepare for when that time comes.
HOW TO UNITE YOUR TEAM – Scheduling
For most of my career, I was tasked with creating schedules for whichever organization I was a part of. From that, I learned many lessons … usually the hard way. A schedule is a compromise between the needs of the organization and the needs of the associate. If done fairly, consistently, and with a degree of accommodation, schedules can be made to work for almost everyone. What follows is a compilation of some lessons and tips for scheduling that work.
Risk, Innovation, and Failure
How does your organization approach failure?
Silly question?
Okay, let’s ask another … How does your organization approach innovation?
It is rare for any new idea or concept to be fully formed and perfect the day it is suggested. Most fresh ideas and products go through much trial and error before they reach their final form. This leads us back to the initial question …
STARTING A NEW JOB
A new job and new co-workers represent a clean slate and a fresh start. It is chance to build or re-establish reputations and a professional network.
For some, it can also be a period of anxiety and discomfort as they attempt to carve out a comfort zone from the new and unknown.
The following are some helpful hints that can help you or someone you know navigate the first few days with a new organization.
Defining & Creating Job Descriptions
Many small and medium-sized organizations do not have a human resources person or department. This very important function can be just one more very important function that one of the organization’s senior people does along with their other important functions.
Culture Makes a Difference
The culture of your organization, like its training, is one of the few elements that an organization can control completely. Like training, building an inclusive culture not only sets your organization apart; it is the element that makes good, great.