For a Good Leader, everything is about people.
Being a good leader doesn’t have anything to do with titles.
Being a good leader is about respect.
Respect is earned.
Category: Leadership
A note to students …
Recently I was listening to a radio commentator discussing a valedictorian speech that a Grade 12 student had given. The speech was excellent and typical of many other valedictorian speeches I have heard, but at that moment, it struck me. The speech was perfect for those high achievers, the popular students, those kids for which high school was full of good and great memories. What was lacking was any mention of “one of the invisible.”
I HAVE TO WORK 70 HOURS A WEEK!
Retail, manufacturing, non-profit, charity: it doesn’t matter the field of endeavour, we’ve said this or know people who have said it. These people are super-dedicated, high-achievers, passionate about what they do and stubbornly refuse to admit that they are completely wrong. Anyone who consistently works these kinds of hours, either does so because they want to or because they can’t (or won’t) delegate.
Culture Makes a Difference
The culture of your organization, like its training, is one of the few elements that an organization can control completely. Like training, building an inclusive culture not only sets your organization apart; it is the element that makes good, great.
A plan, tools, and a process that works
Finding the right associates, like most things, is easier when your organization has a plan. The following short checklist will dramatically improve your organization’s ability to find and on-board the people you need.
Effective Leadership is Trust
Your organization will be stronger when people are encouraged to contribute what they really think and to help the organization avoid mistakes. By developing and listening to your associates, good people will want to join your team. Your organization will grow past the point that it would have if you were the only one driving ideas.
things that drive employees crazy …
Today’s post is about some of the things that drive employees crazy. Awareness is the first step: It is important to do more than just recognize the things on this list; you need to take steps to overcome each of these frustrations. Your associates are the key to your success. This is not a comprehensive list; these are some of the more common frustrations that I have seen in a variety of organizations, both “for profit” and “not-for-profit.”
“WHAT IF” file
Having a “What If” file gives your associates the comfort of knowing they have the tools they need to handle their jobs in unusual circumstances.
Debate, conversation, collaboration, and solutions.
Constructively debating, collaborating and dealing with each of these issues would strengthen our society and would provide economic opportunities for growth of businesses. These are just a sampling of the social issues that we should be discussing as part of our economic plans. Social responsibility is not mutually exclusive from economic growth.
FP/NFP – The Key is Customer Service
The concept of “No wrong door” is a great philosophy to build “customer service” standards. Regardless of whom a client/customer speaks to, each associate has been trained to help that person work towards solving his or her problem. That does not mean that everyone is cross-trained on every nuance and issue that a customer might have. It means that each associate understands the importance of the following, and they know that how each client/customer is handled in every single encounter determines whether the organization will be successful or not.