“The customer is not always right”

“The customer is always right …” is not a valid argument. “The customer has rights,” is. You have rights and you have responsibilities.

Take a few minutes, you will find this to be a short guide to finding the right retail organizations for you.

Leading Evolution

People are any organization’s greatest strength, conversely they can also be its downfall. Successfully navigating through issues of entitlement, appreciating the importance of gratitude, and ensuring connectively is not always easy. Organizational evolution is the path to surviving and thriving in today’s world.

Ageism in the workplace

Ageism is real and it is happening today and will happen tomorrow. Ageism transcends almost all demographics and it holds back individuals who might otherwise make a difference, and it holds back organizations.

The people we don’t see …

Three years ago, I left the world of business and charted a new path in the charitable sector. I had always thought I was well informed and knew what was happening in my community. I was completely wrong. I am grateful for the people who volunteer and work for the United Way and the Canadian Mental Health Association for helping me to see what I couldn’t see before.

I have reentered the business world, but I am forever changed by what I learned to see, and hope to help other people see, what many of us miss every day.

To be successful in sales don’t sell!

Covid 19 changes how we did things, many things suffered including how many people approached sales.

Sales is about solving issues; satisfying wants and desires. It is also not limited to furniture, automotive, and real estate. Virtually all of us are involved in sales, the traditional definition as well as for ideas, new concepts, and to lead change in organizations.

I believe sales is not selling, give me five minutes and see if agree.

Getting out in front of your fires

Too many problems, not enough time, not enough resources, and no time to think. These issues plague small and medium sized organizations of every sector in society. Bouncing from one fire to the next leads to feeling overwhelmed and frustration.

There is a way forward …

Ask your people, “Do our meetings suck? … … lessons for every sector from retail to charities

At the risk of being flippant, this topic is very important. Too many meetings and training sessions for organizations are ineffective. This post is just a start, but it is a good place to start thinking about make changes in your approach to meetings. Leading innovative, interesting, and effective meetings and training sessions can make the difference between engagement and failure.

TOOLS EVERYONE CAN USE – A guide to groceries

Inflation, shrinkflation, rising costs are hitting everyone from all sides. This is a short guide to some simple tools that everyone can use or share with someone who could use a little help making their food budget work.

Please take a few minutes and see what you think, if you have your own ideas to share, please add them to the comments.

Tools Everyone Can Use to Handle Pressure

A friend asked for a post on pressure. I wrote this with them in mind using tools other have shared with me. I hope that it might help other people as well. Handling pressure is a learned skill and sharing skills and stories is a great way to help friends and family.

Things Everyone Should Know

You can make a difference. Start today and help reduce food wastage in your community. Food insecurity affects one in seven Canadians, we have enough food, and we need to ensure it gets to the people who need it in time. You will help your vulnerable neighbors and help reduce the impact of climate change.