In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
I am passionate about people, learning about them, learning from them, helping them, and helping me. For organizations that want to engage with their communities, with perspective clients and future employees a great vehicle is attending a trade show, job fair, or other types of exhibitions. Improve your success by considering the following “do’s and don’ts,” as always please feel free to add your suggestions.
This is a post I have wanted to write for a while. It is a personal story and it is about trying to connect with people, support them, encourage them, and remind them that there are people who see them and genuinely want to help them.
We all want to make a difference, from the most senior to the most junior, the need has never been greater. Use this as a starting point for your own contribution, add/subtract as you wish, but please start now.
Sometimes it is too easy to blame the victims rather than to work on solutions to the cause. Not a week goes by where a municipality is not trying to dismantle an encampment of people experiencing homelessness. Our media is full of outraged politicians and community members demanding action be taken, often punitive action.
One of the missing elements in these diatribes is “How” people come to experience homelessness. Few of those demanding punitive action realize just how precarious they and we are.
Could it happen to you, to me, to your friends, and even your grandparents, it could and it could happen faster than you can think.
One of the questions I am asked the most is about handling staff issues or “problem people” in an organization. Being a leader is full of challenges, but perhaps the hardest one is “How to effectively deal with someone who is causing problems.”
Few issues are “black and white” and often taking actions can create follow on problems. Today’s post is a short guide to helping you overcome these issues and is one more set of “Tools Everyone Can Use.”
Interviews can be tough. Knowing how to prepare for one isn’t something most of us do very often. I have been on both sides of the desk and as an interviewer, I can help with a short guide to help you prepare, practice, and succeed and be more prepared for your next interview.
I hope as an entrepreneur, manager, supervisor, or someone who aspires to take on any of those roles, you will ask yourself “Would you work for you?”
To be truly effective as a leader, you must consider the effects of your decisions, systems and processes, and their impacts on your people. My challenge today is to take a few minutes and consider the questions in this post. It is possible to be a manager but not a leader, considering this quiz may help you to become better at both.
Have you ever wanted to complain about your boss but felt you had no mechanism that you could access, or do you feel that if you did, you would be the one punished not your boss? Some complaints are minor, others can be quite severe. Many of us feel frustrated and powerless to influence this situation.
Maybe there is a path you could try. Have you considered ways that you might be able to “manage your boss?”
Small and medium-sized organizations, retailers, service companies, and even charitable organizations struggle even in good times. When inflation is high, the labour market is tight, and competitive pressures cause many sleepless nights it is an even greater struggle.
Success, the ability to adapt and overcome is achievable, a good place to start is to consider the lessons learned in “beware the rabbit hole.”
People are the “everything” for any organization. What if I told you, your organization could be much more successful without seeing any more clients or customers than you are right now? Every organization has “spillage,” clients or customers who leave your organization unsatisfied.
Starting today, especially after reading this short introduction, you and your people, regardless of your place in our communities, can do better. Providing an “Exceptional Customer Service Experience” is the starting point. This is true whether your organization is dedicated to sales or an established charitable organization. Take 5 minutes and see what you think.