In 1500 words or less, each post will give you something you can use TODAY to build yourself, your people and your organization whether your organization is a "for-profit" or a "not-for-profit."
There will be a variety of posts, encompassing everything from hiring checklists to training ideas and documents based on more than 25 years of experience and learning from the best people in the business.
Enjoying your customer experience should be the “norm” rather than an exception. In the past I have written articles and trained salespeople on how to provide exceptional service, in a slight twist, this post is for consumers on what to look for when “going to market.”
Small and medium-sized organizations, retailers, service companies, and even charitable organizations struggle even in good times. When inflation is high, the labour market is tight, and competitive pressures cause many sleepless nights it is an even greater struggle.
Success, the ability to adapt and overcome is achievable, a good place to start is to consider the lessons learned in “beware the rabbit hole.”
We may live in the most competitive environment for small and medium-sized organizations ever. Competition for limited resources for charitable organization and for “for-profit’s” is literally a fight for survival. “Prospecting” for new clients and customers is some many smaller organizations should be examining. Today’s “Tools Everyone Can Use,” includes elements of the ongoing processes that can help you today.
How often do you wish for just a little more time …
Time to finish, time so you don’t have to stay late or work from home. Time to better prepare, to do a better job, to feel less behind? No one is born with the ability to master time, we cannot save it, we can only spend it.
What follows is a short (very) guide to some “Tools Everyone One Can Use,” to begin to spend their “time” better. Each of the tools works, I use them daily. I have learned them, with difficulty (lol), from my mentors, from experience; and like all of my other posts I would like to share them.
ps. This post is dedicated to HM.
I write “Tools Everyone Can Use,” for small and medium-sized organizations, community issues we should all know about, and personal stories that might help people professionally, academically, and/or personally.
Today I am writing about a singularly unique person; what makes him remarkable isn’t what he has done, it’s about his willingness to share what he has learned and how that knowledge ripples outward from him.
This post reflects his generational ripples and it is my hope that anyone who reads this will be able to use his lessons to make a difference for themselves.
At the beginning of the pandemic, I left a job I had spent forever doing and volunteered to work at a local charity. My volunteer work lead to a job working with food banks, meal programs, and community gardens to help alleviate local food insecurity. It began a process that opened my eyes to an entire world that had been mostly invisible to me.
The journey was filled with surprises, lessons, and revelations; please take a few minutes so I can share them with you.
I regularly speak about topics such as job searching and keeping a job from an employers perspective to high school students and other adults. Recently, several people suggested writing about employee retention from the employee’s perspective.
Tomorrow I am speaking to a high school careers class about “How to find a job,” and it is a topic I am quite passionate about. During my preparation I was reminded about helping a friend understand their employment agreement. This “Tool Everyone Can Use,” is a very brief guide to learning more about your rights when it comes to employment agreements whether you are new to the workforce or just have questions about your work agreements, particularly for small and medium-sized organizations.
Perhaps the most important of the posts for small and medium sized organizations of all stripes I have written so far. Looking after your people effectively will make the difference between success and becoming a “train wreck.”
Internal dynamics in any organization are interesting. All organizations, large or small, for-profit or not, all face external challenges. What happens though, when the greatest threats to growth, adaptation, and evolution come from inside?