Tools Everyone Can Use

Perhaps the most important of the posts for small and medium sized organizations of all stripes I have written so far. Looking after your people effectively will make the difference between success and becoming a “train wreck.”

Common denominators

People are the heart and soul of any organization. Finding the “perfect” hire seldom occurs, when any organization “goes to market” the best they can hope for is to find the very best person available. The search can be difficult, but can be made easier by looking for the common denominators the “best people” often share.

Adapting, Improvising, and Overcoming

For small and medium-size organizations of all stripes, finding good people in a challenging labor market has never been harder. Take five minutes and consider some unconventional solutions.

“The customer is not always right”

“The customer is always right …” is not a valid argument. “The customer has rights,” is. You have rights and you have responsibilities.

Take a few minutes, you will find this to be a short guide to finding the right retail organizations for you.

Leading Evolution

People are any organization’s greatest strength, conversely they can also be its downfall. Successfully navigating through issues of entitlement, appreciating the importance of gratitude, and ensuring connectively is not always easy. Organizational evolution is the path to surviving and thriving in today’s world.

Avoiding drama, politics, and bull#@%!

This post was inspired by a series of miscalculations and mistakes I unfortunately helped to create. The end result was the exit of a very good person from an organization I care about deeply. What follows is a summary of our “lesson’s learned” that we will apply for the next time.

Ageism in the workplace

Ageism is real and it is happening today and will happen tomorrow. Ageism transcends almost all demographics and it holds back individuals who might otherwise make a difference, and it holds back organizations.

To be successful in sales don’t sell!

Covid 19 changes how we did things, many things suffered including how many people approached sales.

Sales is about solving issues; satisfying wants and desires. It is also not limited to furniture, automotive, and real estate. Virtually all of us are involved in sales, the traditional definition as well as for ideas, new concepts, and to lead change in organizations.

I believe sales is not selling, give me five minutes and see if agree.

Getting out in front of your fires

Too many problems, not enough time, not enough resources, and no time to think. These issues plague small and medium sized organizations of every sector in society. Bouncing from one fire to the next leads to feeling overwhelmed and frustration.

There is a way forward …

Ask your people, “Do our meetings suck? … … lessons for every sector from retail to charities

At the risk of being flippant, this topic is very important. Too many meetings and training sessions for organizations are ineffective. This post is just a start, but it is a good place to start thinking about make changes in your approach to meetings. Leading innovative, interesting, and effective meetings and training sessions can make the difference between engagement and failure.