Tag: Company Culture

More than doing just one thing …

Paul Wagenaar

I began as a good manager but a poor leader. I benefited from good mentors and people who believed in my potential and through hard work, and many missteps, I have become a better manager and a good leader. In a small way, I hope this post repays their faith and helps you.

Success does not result from a single action, success is the cumulative result of hundreds of small intricate actions and decisions; but most importantly success comes from treating your people well.

Paul Wagenaar

We all want to make a difference, from the most senior to the most junior, the need has never been greater. Use this as a starting point for your own contribution, add/subtract as you wish, but please start now.

Things to consider …

Paul Wagenaar

Good organizations want to find good people and good people are seeking jobs with good organizations. In today’s “Tools Everyone Can Use,” there are tips for both sides to use that work that you can start using right now that will make a difference.

PEOPLE

Paul Wagenaar

One of the questions I am asked the most is about handling staff issues or “problem people” in an organization. Being a leader is full of challenges, but perhaps the hardest one is “How to effectively deal with someone who is causing problems.”

Few issues are “black and white” and often taking actions can create follow on problems. Today’s post is a short guide to helping you overcome these issues and is one more set of “Tools Everyone Can Use.”

Subtleties of working with people … Take a short quiz.

Paul Wagenaar

I hope as an entrepreneur, manager, supervisor, or someone who aspires to take on any of those roles, you will ask yourself “Would you work for you?”

To be truly effective as a leader, you must consider the effects of your decisions, systems and processes, and their impacts on your people. My challenge today is to take a few minutes and consider the questions in this post. It is possible to be a manager but not a leader, considering this quiz may help you to become better at both.

Don’t cry, learn from spilled milk …

Paul Wagenaar

People are the “everything” for any organization. What if I told you, your organization could be much more successful without seeing any more clients or customers than you are right now? Every organization has “spillage,” clients or customers who leave your organization unsatisfied.

Starting today, especially after reading this short introduction, you and your people, regardless of your place in our communities, can do better. Providing an “Exceptional Customer Service Experience” is the starting point. This is true whether your organization is dedicated to sales or an established charitable organization. Take 5 minutes and see what you think.

Leading by example … one mentor’s difference

Paul Wagenaar

I write “Tools Everyone Can Use,” for small and medium-sized organizations, community issues we should all know about, and personal stories that might help people professionally, academically, and/or personally.

Today I am writing about a singularly unique person; what makes him remarkable isn’t what he has done, it’s about his willingness to share what he has learned and how that knowledge ripples outward from him.

This post reflects his generational ripples and it is my hope that anyone who reads this will be able to use his lessons to make a difference for themselves.

A Primer for Small and Medium-sized Organizations

Paul Wagenaar

Organizational toxicity is a major problem for some small and medium-sized organizations. Failing to acknowledge and effectively remove the toxic elements could result in poor morale, low staff retention, and left unchecked the elimination of the organization itself.

Today’s post is a primer, a short guide to creating a plan to change the dynamics of your organization for leaders, managers, and everyone else in the affected organization.

Tools Everyone Can Use

Paul Wagenaar

Perhaps the most important of the posts for small and medium sized organizations of all stripes I have written so far. Looking after your people effectively will make the difference between success and becoming a “train wreck.”