Tag: Company Culture

Don’t cry, learn from spilled milk …

Paul Wagenaar

People are the “everything” for any organization. What if I told you, your organization could be much more successful without seeing any more clients or customers than you are right now? Every organization has “spillage,” clients or customers who leave your organization unsatisfied.

Starting today, especially after reading this short introduction, you and your people, regardless of your place in our communities, can do better. Providing an “Exceptional Customer Service Experience” is the starting point. This is true whether your organization is dedicated to sales or an established charitable organization. Take 5 minutes and see what you think.

Leading by example … one mentor’s difference

Paul Wagenaar

I write “Tools Everyone Can Use,” for small and medium-sized organizations, community issues we should all know about, and personal stories that might help people professionally, academically, and/or personally.

Today I am writing about a singularly unique person; what makes him remarkable isn’t what he has done, it’s about his willingness to share what he has learned and how that knowledge ripples outward from him.

This post reflects his generational ripples and it is my hope that anyone who reads this will be able to use his lessons to make a difference for themselves.

A Primer for Small and Medium-sized Organizations

Paul Wagenaar

Organizational toxicity is a major problem for some small and medium-sized organizations. Failing to acknowledge and effectively remove the toxic elements could result in poor morale, low staff retention, and left unchecked the elimination of the organization itself.

Today’s post is a primer, a short guide to creating a plan to change the dynamics of your organization for leaders, managers, and everyone else in the affected organization.

Tools Everyone Can Use

Paul Wagenaar

Perhaps the most important of the posts for small and medium sized organizations of all stripes I have written so far. Looking after your people effectively will make the difference between success and becoming a “train wreck.”

A Recurring Theme

Paul Wagenaar

I believe “for-profit” and “not-for-profit” organizations both can and must make a difference in our communities. Since my return to the “for-profit” sector my posts have refocused on issues and concerns shared by many small and medium-sized organizations; however, the perspectives and lessons learned while working for the United Way and Canadian Mental Health Association are just as important as marketing, sales, and logistics.

Please take five minutes and see if there are any tools in this post you can use. Change starts with one person and we need your help.

Common denominators

Paul Wagenaar

People are the heart and soul of any organization. Finding the “perfect” hire seldom occurs, when any organization “goes to market” the best they can hope for is to find the very best person available. The search can be difficult, but can be made easier by looking for the common denominators the “best people” often share.

Leading Evolution

Paul Wagenaar

People are any organization’s greatest strength, conversely they can also be its downfall. Successfully navigating through issues of entitlement, appreciating the importance of gratitude, and ensuring connectively is not always easy. Organizational evolution is the path to surviving and thriving in today’s world.

Avoiding drama, politics, and bull#@%!

Paul Wagenaar

This post was inspired by a series of miscalculations and mistakes I unfortunately helped to create. The end result was the exit of a very good person from an organization I care about deeply. What follows is a summary of our “lesson’s learned” that we will apply for the next time.

Ageism in the workplace

Paul Wagenaar

Ageism is real and it is happening today and will happen tomorrow. Ageism transcends almost all demographics and it holds back individuals who might otherwise make a difference, and it holds back organizations.

Why now is a good time to plan your Christmas Party.

Paul Wagenaar

This might seem like the last item on your list of priorities heading into likely the warmest month of the year … do yourself a favor and give me five minutes.
Christmas parties can be more than just seasonal staff party. Done well with planning and preparation they can be your annual key event to build morale and staff retention.
See what you think, and if you liked this post check out more than 220 others for small and medium-sized organizations at salestrainer.blog.